Frequently Asked Questions


  1. New to Home Banking?
  1. What is Home Banking (ebranch.cuofga)?
  1. Is there a monthly fee for Home Banking?
  1. Is it secure to log on to Home Banking?
  1. Is the Home Banking page secure?
  1. I can't see my eStatements or access ePay?
  1. Can I change my Access Code online?
  1. Why does the message display that shows my last successful and unsuccessful attempts to log on?
  1. What do I need to do if my screen displays "This page is expired"?
  1. Why does my Access Code automatically display when I type my account number to log in to Home Banking?
  1. Can I export my data from Home Banking to financial software?
  1. What is MFA?
  1. Still have unanswered questions?


















Answers to Frequently Asked Questions

 



1. New to Home Banking?
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If this is your first time logging in to eBranch, please visit our Home Banking Tour to see what features are available to you in your eBranch! Members are automatically enrolled in Online Banking when a new account is opened. To access the account, members should use their 5 digit or less account number and the password given to them at account opening. Once members log-in for the first time they will be prompted to change their password. Need a new Online Banking password? Just give us a call at 678-486-1111 to receive a temporary password, or use the "Forgot my password" link on the main Online Banking login box to request that a random temporary password be generated and emailed to your email address on file.

Please remeber that all passwords are case-sensitive




2. What is Home Banking (eBranch.cuofga)?
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Home Banking allows access to your CUofGA accounts 24 hours a day using a personal computer. Log on to www.cuofga.org and choose eBranch.cuofga. A personal Access Code is also required. The First time you log onto your Home Banking, we suggest changing your default Access Code. You will also be prompted to change this periodically (twice annually) for security reasons.



3. Is there a monthly fee for Home Banking?
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No. These services are free of charge for CUofGA members.



4. Is it secure to log on to Home Banking?
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Yes. When you are transmitting information to a secure page, even if it is from an unsecured page, the information is encrypted for your protection.



5. Is the Home Banking page secure?
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CUofGA has implemented state-of-the-art technology and is committed to online security. The confidentiality of your accounts is maintained as the data is passed from our Home Banking server to your personal computer in an encrypted format using SSL technology, where your browser then decodes the information for you to view. CUofGA has also installed secure firewalls and intrusion detection systems to ensure that no unauthorized access is permitted. Your information is safe and Secure with CUofGA Home Banking.



6. I can't see my eStatements or access ePay?
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This is due to the fact that eStatements and ePay open in a separate window. If you're unable to see the new window, mostly likely your internet browser has some type of Pop-up blocker enabled, which blocks the ability for your eStatement or ePay window to open. In order to disable this feature, please follow these steps (according to the browser you're using)

Note: CUofGA does not recommend disabling your pop-up blocker and leaving it disabled permanently It is a beneficial tool provided by your browser, and should be restored upon leaving eBranch.cuofga. The following instructions eliminate popups for a single website (eBranch.cuofga); please use caution when completely diabling this function!

Microsoft's Internet Explorer:

  1. At the top of the Window, Click the menu labled Tools
  2. Select Internet Options
  3. Click on the Privacy tab
  4. Under the "Pop-Up Blocker", click the "Settings" button
  5. In the box under "Address of website to allow: " , Type https://eBranch.cuofga.org


  1. Click the "Add" button.
  2. Click "Close"
  3. Click "Apply"
  4. Click "Ok"
  5. Reopen your eStatements by selecting it from the Home Banking side menu

Mozilla's FireFox:

  1. If the new window doesn't display, Locate the " Options " button in the top right corner of the window
  2. Click once, then select "Allow popups for eBranch.cuofga.org"


  1. Reselect eStatements in the Home Banking side-menu

AOL 9.0 and Higher

  1. Sign on to your AOL Account
  2. Go to a Webpage (www.google.com for example)
  3. Click once on "Blocking Pop-ups" at the bottom of the screen and select "Set Pop-Up Control Preferences"
  4. Uncheck the Box Labeled "Supress pop-ups from Web Sites I visit using AOL (R) Software"

Yahoo! (Y!) Toolbar Blocker

  1. Find the "Pop-Up Blocker" button


  1. Click, and deselect "Enable Pop-up Blocker"

Google Toolbar

  1. Locate the "Pop Up Blocker" button on the Google Toolbar once on eBranch.cuofga.org


  1. Click to always allow Pop-ups from eBranch.cuofga.org





7. Can I change my Access Code online?
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Yes. We strongly encourage you to change your Access Code frequently. To change your code in Home Banking, hover your mouse pointer over the "Other Options" menu item, then select "Change Your Access Code"; follow the on-screen directions. Remember that alpha characters are case sensitive. We require you to use Upper and lower case letters as well as numbers in order to give you greater account security



8. Why does the message display that shows my last successful and unsuccessful attempts to log on?
    What should I do if it shows unsuccessful attempts I don't think I made?

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The purpose of the message is to alert you that an incorrect Access Code was entered for that account number. In most cases, this is simply an error where you may have accidentally had a typo while entering your Access Code or in rare instances, another member may have incorrectly entered their account number, which turned out to be your account number. Since they did not have the correct Access Code, access was denied and you were alerted. However, should you notice this message and you are sure that you did not incorrectly enter your account number or Access Code; it would be prudent to review your account and notify us immediately if there are any indications of fraud on your account. If you suspect that an unauthorized person is trying to access your accounts, we recommend that you change your Access Code immediately.



9. What do I need to do if my screen displays "This page is expired"?
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Log off of your session and attempt to log on again. If this still continues to display follow the instructions below:

Internet Explorer 5.0, 5.5 and 6:
Go to the Tools menu and select Internet Options. Then click on Delete Files. At the next box that appears make sure that the Delete All Offline Content box is checked then click OK. (This will delete all Temporary Internet Files created by Internet Explorer from your computer.) Then try accessing our Home Banking site again.

Netscape Communicator 4.7x or 7.0:
Go to the Edit menu and select Preferences. When the box appears select Advanced then Cache. You will need to clear both the Memory Cache and the Disk Cache. (This clears all Temporary Internet Files created by Netscape from your computer.) Then try accessing our Home Banking site again.

AOL 8.0:
In AOL 8.0, go to Keyword: PREFERENCES. Click Internet Properties(www) from the Organization column. In the AOL Internet Properties window, on the General tab, click on the "Delete Files.." button. In the popup window, check the "Delete all Offline Content" check box and click OK. Next, click on the "Settings..." button. In the Settings window, make sure that "check for newer versions of stored pages" is set to "Every visit to the page" and click OK twice



10. Why does my Access Code automatically display when I type my account number to log in to Home Banking?
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This is a feature of your Internet Browser called Auto-Complete. The instructions below will tell you how to clear out saved access codes/Access Codes and to make sure it doesn't ask you to save it again. Please be aware that if you wish to keep Auto-Complete on, you run the risk of having your computer save the access code again and/or having anyone else at your computer being able to access your account.

Internet Explorer 5.0, 5.5 and 6.0:
Go to the Tools menu and select Internet Options. Go to the Content tab. Click on Auto-Complete. From here you can disable (uncheck) the options for Auto-Saving the access codes/Access Codes and you can also clear out currently saved access codes/Access Codes by selecting Clear Access Codes and Clear Forms.

Netscape 4.7x does not automatically store access codes/Access Codes for sites.

Netscape 7.0:
To completely disable stored Access Codes go to the Edit menu and select Preferences. Go to the Privacy & Security tab and then select Access Codes. Deselect Remember Access Codes.
To remove the access code for just the Home Banking site go to the Tools menu and select Access Code Manager and then select Manage Stored Access Codes. From here you can remove just your Home Banking access code and also tell Netscape to never store the Home Banking access code.



11. Can I export my data from Home Banking to financial software?
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Yes. Your financial data can be exported into Quicken or Microsoft Money software. Simply log on to Home Banking, hover your pointer over the "History" menu and then select "Download History for Quicken/Money" and you will be prompted with the format that you would like to download it in. If you are using Quicken 2005 or newer you will select "Quicken WebConnect" for versions prior to 2005 select "QIF".

Be sure to select the account (Select the Source ID:) and date range for the transactions you are wanting to download to Quicken. Once all that is selected then click on the "Continue" button and you will be prompted on what you want to do with the file. You want to save the file to a location on your PC where you can find it once the process has completed. Once that file is saved on your PC then you will open Quicken and import that file into Quicken.



12. What is Multi Factor Authentication (MFA)?
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Multifactor Authentication is CUofGA's latest addition to our security features that help better protect your financial assets from online theft. Multifactor Authentication (MFA) will require more information process to allow you access to your Home Banking account; however it will better ensure our ability to protect your valuable information. The sign on process will require an additional step that includes you answering a question that you choose; to verify with us that it is indeed you who is trying to access your account. This will dramatically reduce your chances of having someone you don't know accessing your financial information. Here at CUofGA, your security and convenience are our primary concerns, we have made every attempt possible to ensure that this process is as simple and secure as possible.

 

MFA is Here! Follow This Link for more information!




 

Unanswered Questions?

Still have Questions about Home Banking? Problems logging into your eBranch account?
Please email
E-Mail Support
Submissions will be addressed by noon the next business day



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